Terms and Conditions for Man And Van Mayfair

These Terms and Conditions set out the basis on which Man And Van Mayfair provides moving, transport, collection, and related services to customers in the United Kingdom. By making a booking, confirming a quotation, or allowing the service to begin, the customer agrees to be bound by these terms. They are designed to create a fair, clear, and lawful agreement between the customer and the service provider. For the purposes of this document, references to we, us, and our mean the provider of the Man and Van Mayfair service, and references to you or the customer mean the person requesting the service.

These terms apply to all standard domestic and commercial removals, single-item transport, multi-item collections, packing support, loading and unloading, and other agreed van-based services. They do not replace any rights you may have under applicable consumer law. If there is any inconsistency between these terms and a mandatory legal right, the legal right will take priority. We recommend that you read this page carefully before placing a booking, as it explains how bookings are made, when payment is due, how cancellations work, what liability is accepted, and how waste-related services must be handled in accordance with UK law.

By using the service, you confirm that all information you provide is accurate and complete, including collection and delivery addresses, access conditions, item descriptions, parking restrictions, and any known risks. If any information changes after booking, you must inform us as soon as reasonably possible. Failure to do so may affect timings, pricing, safety, or the ability to complete the job. We may refuse or suspend the service if continuing would be unsafe, unlawful, or materially different from what was originally agreed.

1. Booking Process

All bookings for Mayfair man and van services are subject to availability and confirmation. A request for a quotation does not itself create a binding booking. A booking is only formed when we have confirmed the service details and, where required, received any deposit or advance payment. We may provide a written or verbal quotation based on the information supplied by you. Unless expressly stated otherwise, quotations are estimates based on the details you provide and may change if the actual job differs from the original description.

When booking, you must provide enough information for us to assess the job properly. This includes the type and number of items, floor level, lift availability, parking arrangements, distance from the vehicle to the property, and whether any items are unusually heavy, fragile, valuable, or require special handling. For larger or more complex jobs, we may request photos, a video call, or further information before confirming the booking. If you fail to disclose relevant details, we may revise the price, change the timing, or decline to proceed.

We reserve the right to allocate the appropriate vehicle, equipment, and staffing based on the information provided and operational needs. The customer is responsible for ensuring that access is available at the agreed times, that any permissions required for parking or entry have been arranged, and that any necessary third-party approvals are obtained in advance. If delays occur because access is blocked, the property is closed, the customer is not present, or the job cannot safely commence, waiting charges or additional costs may apply.

2. Service Standards and Customer Responsibilities

We will use reasonable care and skill when carrying out the service. However, the customer must cooperate throughout the job and take reasonable steps to prepare items for movement. This may include disconnecting appliances only if it is safe and lawful to do so, removing loose contents, securing fragile items, and ensuring that pathways are clear. Unless we agree otherwise, we do not dismantle or reassemble items, disconnect gas or mains services, remove fixed fittings, or carry out specialist work.

The customer must ensure that all items handed over for transport are lawful to move and do not contain prohibited, hazardous, or undeclared materials. Items such as chemicals, explosives, flammable liquids, pressurised containers, bodily fluids, live animals, or any illegal goods must not be included unless we have expressly agreed and the law allows it. We may refuse to move any item that appears unsafe, contaminated, or likely to cause damage to property, vehicles, or persons.

In relation to the man and van Mayfair service, you remain responsible for confirming that items are ready at the arranged collection point and that any valuable or fragile goods are adequately packed. Unless agreed in writing, we are not responsible for the internal packing quality of boxes, crates, suitcases, or bags supplied by you. If you ask us to assist with loading, you accept that this will be done using reasonable care but may not eliminate all risk of movement-related damage to inadequately packed goods.

3. Payments

Payment terms will be confirmed at the time of quotation or booking. Unless stated otherwise, full payment is due upon completion of the service on the same day. For certain jobs, including long-distance moves, higher-value bookings, weekend services, or larger removals, we may require a deposit or partial advance payment to secure the booking. Any deposit amount will be stated clearly before you confirm the booking. Deposits may be non-refundable in part or in full where stated and where permitted by law.

We accept payment by the methods notified at the time of booking. If payment is not made when due, we may charge reasonable late-payment interest and recovery costs to the extent allowed by law. We may also withhold the release of goods, where lawful and operationally possible, until overdue sums are paid in full. If a card payment is declined, or if a bank transfer is not received before or immediately after the service, the customer remains liable for the outstanding balance.

Any additional charges arising during the job will be communicated where reasonably practicable. Such charges may include waiting time, additional labour, congestion, parking, tolls, ferry costs, stair carry fees, redelivery, cancellation fees, or extra services requested on the day. If the scope of the work changes significantly after the booking is confirmed, the original estimate may no longer apply and may be revised to reflect the actual work carried out.

4. Cancellations, Rescheduling, and No-Shows

You may cancel or reschedule a booking by giving notice in a reasonable time. The amount of any cancellation charge will depend on how much notice is given, whether resources have already been allocated, and whether the booking involved a deposit or special arrangements. Unless otherwise agreed, cancellations made with sufficient notice before the scheduled arrival time may not attract a charge, while late cancellations may result in a reasonable fee to cover lost time, labour, and vehicle allocation.

If you are not present at the agreed time, fail to provide access, or do not make the goods available for collection, the booking may be treated as a no-show. In such cases, we may charge for the wasted attendance, time spent travelling, or any part of the service already completed. If we are delayed or prevented from attending because of events outside our reasonable control, we will contact you as soon as practicable to rearrange the service. Nothing in this section affects your statutory rights where we are at fault.

5. Liability and Limitations

We will take reasonable care of your goods while they are in our possession. However, the nature of moving services means that some risk is unavoidable, especially where items are old, poorly packed, fragile, or improperly secured. We are not liable for pre-existing damage, wear and tear, hidden defects, internal breakage due to inadequate packing, or damage caused by circumstances outside our reasonable control. You should report any visible damage as soon as reasonably practicable so that the matter can be investigated fairly.

Our liability for loss or damage, whether arising in contract, negligence, or otherwise, is limited to the extent permitted by law. We do not exclude liability for death or personal injury caused by our negligence, fraud, or any other liability that cannot lawfully be limited. Subject to those exceptions, our responsibility will not exceed the value of the service paid for in relation to the affected item or booking, or any cap expressly stated in a written agreement. We are not responsible for indirect loss, loss of profit, loss of business opportunity, or consequential loss.

Where we assist with carrying, lifting, loading, or unloading, the customer must ensure that the environment is safe and that we are informed of any known hazards, including unstable flooring, sharp objects, loose wiring, concealed glass, poor lighting, or defective access points. We may refuse to move any item or enter any area if we believe doing so may pose a risk to people or property. If unsafe conditions arise during the job, we may pause or terminate the service without liability for any resulting delay.

6. Waste Regulations and Removal of Unwanted Items

Where our service includes the collection or disposal of waste, the customer must ensure that the material is correctly described and separated where required. In the UK, waste handling is governed by legal duties relating to licensing, transfer, and lawful disposal. We will only collect, transport, or dispose of waste in a manner permitted by applicable law and, where necessary, through authorised facilities or licensed partners. We may refuse any waste load that appears to breach legal requirements or that cannot be safely managed.

The customer must not include controlled waste, hazardous waste, clinical waste, asbestos, electrical goods requiring separate handling, batteries, paints, oils, solvents, gas cylinders, or any item that needs specialist treatment unless we have expressly agreed to handle it and the law allows it. You must tell us in advance if any item may be classed as hazardous or restricted. If waste is misdescribed or concealed within general goods, you may be responsible for all resulting costs, penalties, clean-up charges, and delays.

For any waste collection, the customer may be asked to confirm the nature and source of the materials, and may be required to sign documentation relating to transfer or disposal. We may issue a record of disposal where appropriate. Once waste has been transferred lawfully to us or our authorised disposal partner, ownership and control of the waste pass in accordance with the agreed arrangement and the relevant legal framework. We do not accept responsibility for items left in an unlawful state or for waste presented in breach of statutory obligations.

7. Delays, Force Majeure, and Service Interruptions

We are not liable for delays or failure to perform where this results from events beyond our reasonable control. This may include severe weather, road closures, traffic incidents, vehicle breakdown, accidents, industrial action, fuel shortages, public emergencies, government restrictions, or unexpected access issues. If such an event occurs, we will make reasonable efforts to notify you and to complete the service at a later time if practical. Any revised arrangement may be subject to updated availability and, if applicable, changed pricing.

In some situations, the service may need to be paused, altered, or cancelled to protect health and safety or comply with legal obligations. If we need to stop work because of unsafe conditions, a lack of access, undisclosed hazards, or unreasonable customer conduct, you may still be charged for the work already undertaken and any unavoidable expenses. We will act reasonably and proportionately when deciding whether to proceed, delay, or withdraw from a booking.

8. Complaints and Remedies

If you are dissatisfied with the service, you should notify us as soon as reasonably possible so that we can review the matter. Providing prompt notice helps us investigate issues relating to timing, handling, pricing, or delivery while the facts are still fresh. You may be asked to provide photographs, written details, or other information relevant to the complaint. We will consider the issue in good faith and respond within a reasonable time.

Where a complaint is upheld, our remedy may include repair, replacement, partial refund, or another fair solution depending on the circumstances and the nature of the loss. Any remedy will be assessed in line with applicable law and the facts of the case. Nothing in these terms is intended to reduce mandatory consumer rights or prevent you from pursuing any lawful remedy available to you.

9. Governing Law

These Terms and Conditions, and any dispute or claim arising out of or in connection with them, are governed by the laws of England and Wales. The courts of England and Wales shall have exclusive jurisdiction, except where consumer law provides otherwise. If you are a consumer resident in Scotland or Northern Ireland, any mandatory rights under the law of your place of residence will still apply where required by law.

If any provision of these terms is found to be invalid, unlawful, or unenforceable, that provision will be interpreted to give effect to the original intention as far as legally possible, or removed to the minimum extent necessary, without affecting the validity of the remaining terms. No failure or delay by us in enforcing any right will operate as a waiver of that right.

These terms form the entire agreement between the customer and the provider in relation to the service, except where a separate written contract says otherwise. We may update these terms from time to time to reflect changes in law, operational practice, or service structure. The version in force at the time of booking will normally apply to that booking unless a later change is required by law or agreed by both parties.