Man and Van Mayfair Service Terms and Conditions

These Terms and Conditions set out the basis on which Man and Van Mayfair provides man and van, removal and related services. By placing a booking or allowing work to commence, you agree to be bound by these Terms and Conditions. Please read them carefully before confirming any booking.

1. Definitions

In these Terms and Conditions, the following expressions have the meanings set out below:

Client means the person, company or organisation that requests or accepts a quotation or booking for services from Man and Van Mayfair.

Services means any man and van, removal, loading, unloading, packing, furniture handling, transport, delivery, collection, storage coordination or related services provided by Man and Van Mayfair.

Goods means all items, belongings and property in respect of which the Services are provided.

Agreement means the contract between Man and Van Mayfair and the Client incorporating these Terms and Conditions and any written quotation or confirmation issued.

2. Scope of Services

Man and Van Mayfair provides local and regional removal and man and van services, including collection, transport and delivery of household, office and commercial items. The precise scope of the Services for a particular booking will be as agreed in the quotation or booking confirmation.

Unless expressly stated in writing, Services do not include disconnection or reconnection of appliances, dismantling or reassembly of complex items, specialist lifting or hoisting, packing or unpacking, or storage. Additional services may be provided at Man and Van Mayfair's discretion and may be subject to further charges, terms and lead times.

3. Booking Process

3.1 All bookings are subject to availability and are not confirmed until explicitly accepted by Man and Van Mayfair. Enquiries or provisional dates offered do not constitute a confirmed booking.

3.2 When requesting a quote or placing a booking, the Client must provide accurate and complete information, including but not limited to:

Full collection and delivery addresses, including access details and any restrictions.

Dates and preferred times for the move.

Details of the Goods, including volume, weight, fragility and any particularly valuable or awkward items.

Information about stairs, lifts, parking, loading areas and time limits at both collection and delivery points.

3.3 The quotation is based on the information supplied by the Client. If the information proves inaccurate or incomplete, Man and Van Mayfair reserves the right to amend or withdraw the quotation, adjust the price, alter the Service, or cancel the booking.

3.4 The Client is responsible for obtaining any permits, authorisations or permissions required for parking or access at the collection and delivery locations, unless otherwise agreed in writing. Any fines, penalties or additional costs arising from a failure to arrange suitable access may be charged to the Client.

4. Quotations and Prices

4.1 Quotations may be provided based on an hourly rate, fixed fee, or a combination of both. The type of quotation and basis of charging will be clearly set out when the booking is confirmed.

4.2 Unless expressly stated otherwise, quotations do not include insurance beyond the standard liability set out in these Terms and Conditions, charges for parking, tolls, congestion or emission zones, ferry costs, or any third-party fees.

4.3 Quotations are valid for a limited period as stated at the time of issue. If no period is specified, a quotation will be valid for 30 days from the date of issue, after which Man and Van Mayfair may revise or withdraw it.

4.4 Any additional work requested by the Client on the day of the move, or any delays caused by circumstances under the Client's control, may result in extra charges at the prevailing hourly rate or a reasonable additional fee.

5. Payments and Charges

5.1 Payment terms will be communicated at the time of booking. Man and Van Mayfair may require full or partial payment in advance, a deposit, or payment on completion, depending on the nature of the booking.

5.2 The Client agrees to pay all charges due in accordance with the agreed terms. Man and Van Mayfair reserves the right to refuse to start or continue Services if payment or deposit requirements have not been met.

5.3 If payment is not received on time, Man and Van Mayfair may charge interest on overdue sums at the statutory rate from the due date until payment is received in full, together with any reasonable costs incurred in recovering the debt.

5.4 Where payment is made by a third party on behalf of the Client, the Client remains fully responsible for all sums due under the Agreement.

6. Cancellations and Amendments

6.1 The Client may cancel or amend a booking by giving notice to Man and Van Mayfair. Notice periods and any applicable charges will depend on how far in advance the change is requested.

6.2 As a general guideline, where a booking is cancelled or significantly amended by the Client:

More than 7 days before the scheduled start time, any deposit may be refunded or transferred at Man and Van Mayfair's discretion, less any non-recoverable costs.

Between 7 days and 48 hours before the scheduled start time, Man and Van Mayfair may retain part or all of any deposit and may charge a proportion of the quoted price to cover lost bookings and administrative costs.

Less than 48 hours before the scheduled start time, Man and Van Mayfair may charge up to 100 percent of the quoted price.

6.3 If the Client fails to be present or represented at the agreed time and place, or does not provide access or instructions required for the Services to proceed, this may be treated as a late cancellation and charges may apply.

6.4 Man and Van Mayfair may cancel or postpone the Services due to circumstances beyond its reasonable control, including extreme weather, vehicle breakdown, accidents, road closures, or safety concerns. In such cases, Man and Van Mayfair will seek to rearrange the booking at the earliest reasonable opportunity. Liability for any loss arising from such cancellation or postponement is limited as set out in these Terms and Conditions.

7. Client Responsibilities

7.1 The Client must ensure that Goods are properly packed, protected and ready for transport, unless packing services have been explicitly agreed as part of the booking.

7.2 The Client must ensure that all Goods to be moved are clearly identified and that no items are left behind unintentionally. Man and Van Mayfair is not responsible for checking cupboards, lofts, storage areas or similar unless expressly requested and agreed.

7.3 The Client must remove or secure any loose fittings, cables or fixtures that could cause damage or delay.

7.4 The Client must not ask Man and Van Mayfair to transport any items that are illegal, dangerous or prohibited, including but not limited to explosives, flammable substances, drugs, weapons, hazardous materials or items subject to special regulation.

7.5 If any such prohibited items are discovered, Man and Van Mayfair may refuse to transport them, may cancel the Services immediately, and may report the matter to the relevant authorities where appropriate.

8. Waste, Disposal and Environmental Regulations

8.1 Man and Van Mayfair is primarily a removal and transport service and does not operate as a general waste disposal contractor. Any removal of waste, rubbish, or items intended for disposal must be expressly agreed in advance.

8.2 Where Man and Van Mayfair agrees to remove items for disposal, such removal will be carried out in compliance with applicable waste and environmental regulations. The Client confirms that any items handed over for disposal are their property and that they have the right to dispose of them.

8.3 Man and Van Mayfair will not transport or dispose of hazardous or regulated waste, including but not limited to asbestos, chemicals, clinical waste, oil, gas bottles, paint in liquid form, or electrical items that are subject to specialist disposal schemes, unless expressly agreed and arranged with appropriate documentation.

8.4 The Client is responsible for any fines, penalties or costs arising from incorrect or misleading information about waste items or from attempting to dispose of items in breach of regulations.

9. Parking, Access and Site Conditions

9.1 The Client must ensure that suitable parking is available close to the collection and delivery points for the duration of the Services, including any loading and unloading time.

9.2 Any parking fees, congestion charges, emission zone charges, tolls or similar costs incurred in connection with the Services may be added to the final bill.

9.3 If access is restricted or unsuitable, resulting in additional time, handling, or need for smaller vehicles or extra staff, Man and Van Mayfair may make additional charges.

9.4 Man and Van Mayfair reserves the right to refuse to carry out Services where access or conditions present a risk to staff, vehicles or property.

10. Liability and Limitations

10.1 Man and Van Mayfair will exercise reasonable care and skill in providing the Services. However, liability for loss or damage is subject to the limitations set out in this section.

10.2 Man and Van Mayfair will not be liable for loss or damage arising from:

Wear and tear, pre-existing defects or inherent faults in the Goods.

Insufficient or improper packing by the Client when packing is not carried out by Man and Van Mayfair.

Handling of items that the Client has requested to be moved against advice.

Weather conditions, temperature changes or atmospheric conditions.

Third-party actions, delays or failures beyond Man and Van Mayfair's reasonable control.

10.3 Man and Van Mayfair's total liability for loss of or damage to Goods, whether in contract, tort or otherwise, shall not exceed a reasonable replacement value per item, subject to any specific written agreement or declared value in advance.

10.4 Man and Van Mayfair shall not be liable for any indirect or consequential loss, including but not limited to loss of profit, loss of business, loss of data, or loss of opportunity arising out of or in connection with the Services.

10.5 Nothing in these Terms and Conditions excludes or limits liability for death or personal injury caused by negligence, fraud, or any other liability that cannot be excluded by law.

11. Timeframes and Delays

11.1 Any timescales or arrival windows given for the Services are estimates only and are not guaranteed unless expressly confirmed in writing as a guaranteed service.

11.2 Man and Van Mayfair is not liable for delays caused by traffic, accidents, road closures, weather, or other events outside its reasonable control.

11.3 If a delay is caused directly by the Client, including late access, incomplete packing, or missing keys, additional waiting time charges may apply.

12. Claims and Complaints

12.1 If the Client wishes to make a claim for loss or damage, they must notify Man and Van Mayfair in writing as soon as reasonably practicable and in any event within a reasonable period after completion of the Services.

12.2 The Client must provide reasonable evidence of any alleged loss or damage, including photographs, invoices, or valuations where appropriate.

12.3 Man and Van Mayfair will investigate any complaint in good faith and may request access to inspect the items or property concerned. The Client should not dispose of any damaged items before an inspection has taken place or permission has been given.

13. Insurance

13.1 Man and Van Mayfair maintains appropriate cover for its operations as required by law. However, this may not cover all potential risks or the full value of the Client's Goods.

13.2 The Client is strongly advised to arrange adequate insurance for their Goods during removal and transit, especially for high-value items, fragile goods or specialist equipment.

14. Subcontracting

14.1 Man and Van Mayfair may use subcontractors or affiliated operators to carry out all or part of the Services. Where this occurs, these Terms and Conditions will continue to apply.

14.2 Man and Van Mayfair remains responsible for ensuring that subcontractors engaged directly by it perform the Services with reasonable care and skill.

15. Data Protection and Privacy

15.1 Man and Van Mayfair will collect and process personal information about the Client only as necessary to manage enquiries, quotations, bookings, payments and the provision of Services.

15.2 Personal data will be handled in accordance with applicable data protection laws. Information may be shared with staff, subcontractors and service providers strictly as needed to fulfil the Agreement.

16. Governing Law and Jurisdiction

16.1 These Terms and Conditions and any dispute or claim arising out of or in connection with them or the Services shall be governed by and construed in accordance with the laws of England and Wales.

16.2 The parties agree that the courts of England and Wales will have exclusive jurisdiction to settle any dispute or claim that arises out of or in connection with these Terms and Conditions or the Services.

17. General Provisions

17.1 If any provision of these Terms and Conditions is found to be invalid or unenforceable, that provision shall be deemed deleted and the remaining provisions shall continue in full force and effect.

17.2 No failure or delay by Man and Van Mayfair in exercising any right or remedy under these Terms and Conditions shall constitute a waiver of that or any other right or remedy.

17.3 Man and Van Mayfair reserves the right to update or amend these Terms and Conditions from time to time. The version in force at the time of booking will apply to the Agreement.

17.4 These Terms and Conditions, together with any written quotation or booking confirmation, constitute the entire agreement between Man and Van Mayfair and the Client in relation to the Services. No verbal statements or representations shall have contractual effect unless confirmed in writing.